FAQ

Mochi members who enroll in medication based weight loss programs lose approximately 15% of their weight on average.

Anything! Our goal is not to impose dietary restrictions of any kind while you're a part of the Mochi program! We work with you to establish your goals and determine medication-based weight loss treatment plans. You'll work 1:1 on a video call with a registered dietician who can help make small changes for an overall healthier diet. No foods are off limits- we want these changes to be sustainable long term!

While it is concerning to hear about various medication shortages in the news, we here at Mochi aim to deliver the highest quality and consistent care to our members. We have options for our patients to ensure consistent medication coverage with or without shortages. We'll work with you and your pharmacy to make sure you have consistent access to medication.

Mochi is a platform that connects patients seeking medication-based weight loss treatment with board certified doctors and dietitians to help them determine the best treatment options to accomplish that goal. Our program is completely virtual, meaning you can access our services anywhere in the United States and will be meeting with our team online.

Your Mochi subscription is designed to support your health journey with comprehensive care, personalized plans, and easy access to resources. Here's what each plan offers:

• All Plans: Enjoy 24/7 patient support, direct provider messaging, and a user-friendly online portal for booking visits, managing prescriptions, and tracking progress.
• Health + Medication Plan: Includes access to a weight loss prescription, regular video visits with a physician and registered dietitian, ongoing care and monitoring, and options for labs, genetic testing, and sleep apnea assessments.
• Nutrition Only Plan: Includes video visits with a registered dietitian for personalized nutrition guidance tailored to your goals.
• Wellness Plus Plan (Available with Qualifying Insurance): Includes all of the same services provided in the Medication+Health Plan, in addition to advanced medical nutrition therapy, custom diet planning, in-depth health risk assessments and monitoring, and more weight care services covered by insurance.
• Wellness Plus Nutrition Plan (Available with Qualifying Insurance): Includes all of the same services provided in the Nutrition Only Plan, with added advanced nutrition therapy services and customized dietary planning.

You can expect to get an appointment with a Mochi doctor within about a week. If you have not heard from us within 1-2 business days for scheduling an appointment, please reach out. We want to make sure you're receiving care in a timely manner. If it's been more than 48 hours and you are reaching out to get a medication refill, please let us know so that we can refill that medication as soon as possible.

We divide our program into 4 phases: Phase 1 - You will meet with one of our board certified providers to discuss a plan and then get started on medications. Phase 2 - We will establish a health baseline for monitoring and plan for any labs or scans to help with this. You will continue to meet with your provider and registered dietitian virtually to discuss your plan. Phase 3 - You will continue to meet with your provider and registered dietitian and will make adjustments to your treatment plan as needed. Phase 4 - We will recheck your labs and discuss your programs to determine next steps for maintenance.

Yes! Mochi Health is a telehealth platform. You can access our services and providers from anywhere in the United States.

Prior to your virtual visit with a doctor, you will complete several intake forms where we will ask you for information about the medications you are taking, your daily nutrition, and other healthcare concerns such as if you have diabetes or high blood pressure. Our doctors will review these forms to have a big picture understanding of you, your health, and your goals. Our doctors will review these forms with you during this visit to help determine what your goals are. We will discuss treatment options and determine which medication regimen are better suited for your goals.

Here at Mochi our board-certified providers work with you to determine what your goals are and see how the program can help support that. As the patient you have a voice in your treatment plan. Additionally, Mochi is a virtual treatment plan option so you can access our services no matter where you are in the United States!

No, we can continue you at the same dose with documentation of your previous medication.

To join Mochi, you must have a BMI over 30 kg/m2 or over 27 kg/m2 with associated weight-related conditions like high blood pressure. To join our Pediatrics program you must be under 18 and your BMI must be greater than the 95th percentile. To see if you are eligible to join Mochi health, fill out an Eligibility Form today!

Yes! We offer a Pediatrics program for patients under the age of 18. To determine if you are eligible to join our Pediatrics program, fill out an Eligibility Form today!

Yes, absolutely! You will fill out several intake forms prior to your first virtual visit with your doctor. You will include information about your health including if you have diabetes, high blood pressure, or anything else.

Providers at Mochi will conduct a thorough assessment of your medical and family history, symptoms, current medications, and past treatments, and determine which medication is best for your own personal journey. Here are some medications that providers often prescribe:

• Tirzepatide (Mounjaro®/Zepbound®)
• Semaglutide (Wegovy®/Ozempic®/Rybelsus®)
• Liraglutide (Saxenda®/Victoza®)
• Topiramate (Topamax®/Qudexy XR®/Trokendi XR®)
• Bupropion (Zyban®/Contrave®/Aplenzin®)
• Naltrexone (Vivitrol®/Apo-Naltrexone®/ReVia®/Contrave®)
• Orlistat (Xenical®/Alli®)

Wegovy® is a semaglutide medication as is Ozempic. They are both GLP-1 agonists which stimulate insulin release from the pancreas and can slow gastric emptying. To find out more information about Wegovy® and other GLP-1s, take a look at our blog post on the differences between Mounjaro® / Zepbound® and Ozempic!

Mounjaro®/Zepbound® is a GLP-1 agonist like Ozempic® and Wegovy®. But it also acts on GIP, or glucose-dependent insulinotropic polypeptide, to slow gastric emptying and reduce levels of a hormone called glucagon which stimulates blood sugar release. To find out more information about Mounjaro®/Zepbound®, take a look at our blog post on the differences between Mounjaro®/Zepbound® and Ozempic®!

The side effects of medications like Ozempic® and Mounjaro®/Zepbound® are very similar and include: nausea, vomiting, diarrhea, constipation, and abdominal pain. There are more rare side effects with these medications which include pancreatitis, gallstones, and kidney problems. To find out more information about Mounjaro®/Zepbound® and Ozempic®, take a look at our blog post on the differences between these two medications.

Yes. Medications like Ozempic® and Mounjaro®/Zepbound® are injected subcutaneously either into the stomach or thigh. We will work with you to make sure that you feel confident administering these medications to yourself prior to starting treatment.

You will fill out intake forms where you will list out the medications that you are currently taking. This will help our providers in determining which treatment plan is best for you and your current medication regimen. Our physicians will have a chance to review your medical history and other prescriptions to check for interactions before you get started.

We don't directly bill insurance, but you are welcome to download your invoice from the billing page and submit this to your health insurance for reimbursement.

This depends completely on your insurance carrier, your specific plan, and your employer as certain employers can have special plans. Our virtual Medical Assistant team will contact your insurance to make sure they have the appropriate documentation to get your treatment plan approved if it's on your formulary. The more information that you can provide, the more we are able to support you in working with your insurance to help you get coverage for the medications relating to your Mochi subscription plan. While we are waiting for the final approval from your insurance carrier regarding your medications, we can get you started on a generic GLP-1 medication. If your insurance does not cover the medications, we do have options that are cheaper than brand name Ozempic® and Mounjaro®/Zepbound®.

Legally your insurance provider has 30 days to respond regarding prior authorizations. Mochi will work with you to make sure you have medications that can cover you in the interim while we are waiting for your insurance to provide final approval.

You can cancel Mochi at any time.

Wellness Plus Plan

• 1 month: $69
• 3 months: $169
• 6 months: $299
• 12 months: $589

Wellness Plus Nutrition

• 1 month: $0

Mochi Health Subscription

• 1 month: $69
• 3 months: $199
• 6 months: $399
• 12 months: $799

Mochi Health Nutrition

• 1 month: $40

Yes, we offer compounded medications for semaglutide and tirzepatide through our partner compounding pharmacies in all 50 states. We are able to provide compounded semaglutide for $99/month at all doses. Compounded tirzepatide is offered at $199/month at all doses.

Yes!

No, shipping is included in the medication prices.

The price is $99/mo for all doses of semaglutide (0.25mg weekly to 2.4mg weekly, 1 month is 4 weekly doses) and $199 for all doses of tirzepatide (2.5mg weekly to 15mg weekly, 1 month is 4 weekly doses).

When you join Mochi, you get access to our board certified obesity medicine providers. Our providers are board certified in several specialties including: Obstetrics and Gynecology, Bariatric Surgery, Internal Medicine, Pediatrics, Family Medicine, Endocrinology, Pediatric Endocrinology, and Cardiothoracic Surgery. Our doctors are committed to working with you through video visits to build a weight loss plan that fits your goals!

Our nutritionists are registered dietitians with bariatric practice experience who have practiced in pre- and post-bariatric surgery care. They are experienced in working with bariatric patients who opt for selective medication management only.